Terms and Conditions
Article 1 – Definitions
In these Terms and Conditions, the following definitions apply
“Cooling-off Period”: the period during which the customer may exercise their right of withdrawal
“Customer”: a natural person who is not acting for the purpose of a trade, business, or profession and enters into a distance contract with the Supplier
“Day”: calendar day
“Ongoing Transaction”: a distance contract relating to a series of products and/or services, with delivery and/or performance obligations spread over time
“Durable Medium”: any means that allows the customer or supplier to store information addressed personally to them in a way that permits future consultation and unchanged reproduction of the stored information
“Right of Withdrawal”: the option for the customer to withdraw from the distance contract within the cooling-off period
“Supplier”: the natural or legal person offering products and/or services remotely to consumers
“Distance Contract”: a contract concluded within a system organized by the Supplier for remote sale of products and/or services, using exclusively one or more techniques for remote communication up to the conclusion of the contract
“Remote Communication Technique”: any means that can be used to conclude a contract without the Customer and Supplier being simultaneously present in the same place
“Terms and Conditions”: these Terms and Conditions of the Supplier
Article 2 – Supplier Identity
Company Name: Lafleur Boutique
Business Registration Number: [Insert Number]
Trade Name: Lafleur Boutique
GST/HST Number: [Insert GST/HST Number]
Customer Service Email: info@lafleurboutique.ca
Business Address: [Insert Address]
Article 3 – Applicability
These Terms and Conditions apply to every offer of the Supplier and to every distance contract and order concluded between Supplier and Customer
Prior to concluding a distance contract, the text of these Terms and Conditions shall be made available to the Customer. If this is not reasonably possible, the Customer shall be informed where the Terms and Conditions can be inspected and that they will be sent free of charge upon request
If the distance contract is concluded electronically, these Terms and Conditions may be provided electronically in such a way that the Customer can store them on a durable medium
If specific product or service terms apply in addition to these Terms, the Customer may always rely on the provision most favorable to them in case of conflict
If one or more provisions are null or void, the remaining provisions remain in force, and the void provision shall be replaced with a provision reflecting the original intent as closely as possible
Situations not addressed in these Terms shall be interpreted “in the spirit” of these Terms
Ambiguities shall be interpreted “in the spirit” of these Terms
Article 4 – The Offer
Offers with limited validity or under specific conditions shall clearly indicate this
Offers are non-binding. The Supplier reserves the right to modify or adjust the offer
Offers contain a complete and accurate description of products and/or services, including images, specifications, and optional attributes (size, color, materials). Images are illustrative; the Supplier is not bound by obvious errors or deviations
Every offer shall indicate clearly:
Price (excluding import duties, taxes, or customs clearance fees, which are the responsibility of the Customer)
Shipping costs
How the contract is concluded
Applicability of the right of withdrawal
Payment, delivery, and execution terms
Acceptance period of the offer
Remote communication charges if applicable
Storage/archiving of the contract
Verification and correction of Customer data
Available languages for the contract
Codes of conduct the Supplier adheres to
Minimum duration in case of ongoing transactions
Article 5 – Conclusion of the Contract
The contract is concluded upon Customer acceptance of the offer and compliance with associated conditions
If the contract is concluded electronically, the Supplier confirms receipt immediately. Until confirmation, the Customer may withdraw
The Supplier ensures secure electronic data transmission and a safe web environment
The Supplier may assess the Customer’s ability to meet payment obligations and may refuse orders or impose special conditions for justified reasons
The following information will accompany products or services:
Supplier contact address for complaints
Return & withdrawal terms
Warranty and after-sales service information
Contract details unless previously provided
Cancellation requirements for contracts longer than one year or of indefinite duration
Ongoing transactions only require the above information for the first delivery
Every contract is subject to product availability
Article 6 – Right of Withdrawal
Customers may withdraw from product purchases within 30 days of receipt
During this period, the Customer must handle the product and packaging carefully. Products may only be unpacked or used as necessary to assess whether to keep them
To exercise the right of withdrawal, the Customer must notify the Supplier within 30 days by written notice or email. The product must then be returned within 30 days in original condition and packaging, with all accessories. Proof of shipment must be provided (e.g., shipping receipt)
Failure to notify the Supplier or return the product within the deadlines constitutes acceptance of the sale
Article 7 – Costs in Case of Withdrawal
Return shipping costs are fully the responsibility of the Customer
Any amounts paid will be refunded by the Supplier within 30 days after the returned product is received or proof of return is provided
Article 8 – Exclusions to the Right of Withdrawal
The Supplier may exclude withdrawal rights for:
Customized products
Personal items
Perishable or quickly outdated goods
Products subject to market price fluctuations
Newspapers, magazines
Audio/video recordings or software if unsealed
Hygiene products if unsealed
Withdrawal may also be excluded for services:
Accommodation, transport, restaurant, or leisure on a specified date
Services started with explicit Customer consent before the cooling-off period ends
Betting and lottery services
Article 9 – Price
Prices stated in the offer are fixed for the validity period, except for statutory tax changes
Variable pricing may apply for products/services tied to market fluctuations
Price increases within 3 months of contract conclusion are only allowed if required by law
Price increases after 3 months require explicit agreement or Customer’s right to cancel
Delivery takes place at the address provided by the Customer
All prices are subject to typographical errors; the Supplier is not obligated to honor incorrect pricing
Article 10 – Conformity and Warranty
Products/services shall comply with the contract, specifications, reasonable requirements of usability, and applicable laws
Any manufacturer or Supplier warranty does not affect statutory Customer rights
Defects or incorrect deliveries must be reported within 30 days. Products must be returned in original packaging and condition
Warranty does not cover:
Unauthorized repairs or modifications
Abuse or misuse
Government-imposed requirements affecting materials
Article 11 – Delivery and Execution
The Supplier shall handle orders with care
Delivery occurs to the address provided by the Customer
Orders will be executed promptly, within 30 days unless otherwise agreed
If delivery is delayed or impossible, the Customer may cancel without cost and may be entitled to damages
Risk of damage or loss remains with the Supplier until delivery to the Customer or designated representative
Article 12 – Ongoing Transactions: Duration, Cancellation, and Renewal
Customers may cancel indefinite contracts with one month’s notice
Fixed-term contracts may be canceled at the end of the term with one month’s notice
Agreements delivering newspapers/magazines may be renewed up to 3 months unless canceled
Contracts over one year may be canceled after one year with one month’s notice
Article 13 – Payment
Amounts due must be paid within 7 days of the cooling-off period starting or as otherwise agreed
Customers must immediately report errors in payment information
The Supplier may charge reasonable costs for non-payment, within legal limits
Article 14 – Complaint Procedure
Complaints must be submitted within 7 days of noticing the defect
Complaints will be answered within 30 days or an acknowledgment with expected resolution timeframe will be provided
Complaints do not suspend Supplier obligations unless explicitly stated
If justified, the Supplier will replace or repair the product at no cost
Article 15 – Disputes
These Terms and Conditions are governed exclusively by the laws of the Province of Ontario, Canada
Disputes shall be submitted to the competent court in Ontario
Even if the Customer resides outside Canada, Ontario law applies